Refund Policy

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Effective Date: 18th August 2025

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This Refund Policy (“Policy”) governs the terms and conditions under which refunds may be issued by AxiaEast (“Firm,” “we,” “our,” or “us”) to clients (“Client” or “you”) in connection with consulting services provided pursuant to an executed agreement, proposal, or engagement letter (“Engagement”).

1. General Policy

1.1 All fees paid to the Firm are non-refundable, except as expressly provided herein.
1.2 The Client acknowledges that payments are made in consideration of the Firm reserving time, resources, and expertise, and not solely contingent upon outcomes or results.

2. Initial Consultation Fees

2.1 Fees for initial consultations, assessments, or discovery sessions are strictly non-refundable, irrespective of subsequent engagement.

3. Project and Retainer Engagements

3.1 In the event the Client cancels an Engagement prior to the commencement of services, the Firm shall refund amounts paid, less:
(a) any administrative or transaction processing fees incurred; and
(b) any preliminary work, research, or preparation undertaken prior to cancellation.

3.2 Once services have commenced, fees shall be deemed earned and are non-refundable, except at the sole discretion of the Firm.
3.3 Where partial refunds are granted, they shall be calculated on a pro-rata basis, taking into account work performed, time expended, and deliverables prepared as of the cancellation date.

4. Non-Refundable Circumstances

Refunds shall not be granted under the following circumstances:
(a) dissatisfaction arising from a change of mind by the Client;
(b) failure by the Client to provide necessary access, information, or cooperation;
(c) outcomes, results, or benefits differing from the Client’s expectations, where such differences arise from factors beyond the Firm’s control;
(d) any deliverables, reports, or advisory work already rendered to the Client.

5. Force Majeure

5.1 In the event services are delayed, interrupted, or prevented due to force majeure events (including but not limited to natural disasters, governmental actions, labor disputes, or technology failures), the Firm shall not be liable for refunds, except as determined on a case-by-case basis at the Firm’s sole discretion.

6. Refund Procedure

6.1 All refund requests must be submitted in writing to jamie@axiaeast.com.
6.2 The Firm will review refund requests within 30 days of receipt.
6.3 If approved, refunds will be issued via the original method of payment within 15 days thereafter.

7. Governing Law and Dispute Resolution

7.1 This Policy shall be governed by and construed in accordance with the laws of China, without regard to conflict of law principles.
7.2 Any disputes relating to refunds shall be resolved first through good-faith negotiations. If unresolved, such disputes shall be submitted to the exclusive jurisdiction of the courts located in China.

Would you like me to also draft a shorter version suitable for embedding in contracts/proposals (like a single “Refunds” clause), or do you prefer keeping this as a standalone policy document?